We recommend doing a Telehealth pre-call test before your first Telehealth session. Doing so will help eliminate problems when you start conducting Telehealth sessions.
This pre-call test checks your system's hardware & software setup, it evaluates connectivity, media access (video and microphone), and quality. Based on the results, it will make recommendations to increase your Telehealth Session audio/video quality.
Jump to Section: [Run Pre-Call Test] [Read Results] [Troubleshoot Results]
Run the Pre-Call Test
- Go to https://tokbox.com/developer/tools/precall/
- Click Run Test button and let Tokbox do it's work!
Read the Results
You can quickly glance at the results to see how your system would hold up in a Telehealth session.
- Hardware & Software Setup.
- Connectivity to OpenTok Servers.
- Expected Call Quality.
Troubleshoot Pre-Call Test Results
If there was a result that was less than desirable, make any recommended adjustments and run the Pre-Call Test again.
If you are still having issues, grab the Pre-Call Test results and reach out to Support.
- After you have run the Pre-Call Test, scroll to the bottom of the Results page.
- Click Save this data as simple text link.
- Copy and paste that data with your ShareNote Community Support request. This will help our Agents quickly assess what might be going on and give them direction as they troubleshoot with you!