Below is an overview of ShareNote Community's subscription and payment process. This guide will help you better understand the process, and answer some frequently asked questions.
Overview
You will setup your account and add your payment method alongside your Sales Representative, however, you can add or update your payment methods at anytime.
Subscription and Payment FAQs
- What if I add or remove a subscription during a pay period?
- You will initially add your subscriptions with your Implementation Specialist. After you have finished the Implementation process, you can still add or remove subscriptions. Any changes made will be reflected in your next invoice.
- What does this part of my invoice mean?
- Take a look at a breakdown of a typical invoice.
- What if I add or remove a Provider or Client in the middle of a pay period?
- These changes will be reflected in your next invoice.
- When will I receive my invoice?
- ShareNote Community invoices every 30 days. Each invoice reflects the previous month's service.
- What happens if I don't receive an invoice?
- You will receive invoices directly to the email address that you have on file.
- If you haven't received your invoice yet, please check your spam folder. All invoices will come from billing@sharenote.com.
- Will I get renewal reminders?
- You will receive an annual renewal email notifying you that you are in for another year. You will not receive an additional charge at this point.
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