FAQs

Clients

• Not Seeing Correct Caseload Clients
• How do I see how many Service Authorizations units my Client has left?

Staff

• Why can't I see Information, Clients, or Staff in ShareNote Community?
• I don't see my signature after using a Signature Pad
• Why does my name show up multiple times in the Staff Manager?

Latest FAQs

• Why can't I see all Staff Names in my Staff Manager?
• How do I see Notes older than those that show in my Newsfeed?
• Why can’t I reply to my Help Desk Ticket from my ShareNote Community Message Center?
• Why can't I see my Client in the drop-down box when creating a Note?
• Why is the Add Goal button grayed out?
• How do I use the Wiley Treatment Plan Builder

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