This is typically done as part of the Appointment Reminder Settings Setup, however, you can enable or disable this feature at any point.
Enabling Non-Standard Text Alerts will send a Text Message to the Staff/Therapist on the Appointment if the Client responds with anything other than Confirm, Cancel, or Stop.
- Click the Subscription Manager tab in the navigation bar.
- Click Manage beside Appt. Reminders in the Add-On section.
- Enable or disable Staff Text Alerts for Non-Standard Responses.
- Enabling this will send the Staff/Therapist on the Appointment a text message if the Client replies to the Appointment Reminder with a non-standard reply (a reply other than Confirm or Cancel). Non-Standard Replies have been found to be an emergency situation in some instances (suicide risk, etc.).
- Click Save Reminder Settings button.