Automatic Appointment Reminders are an Organization wide setting. Enabling Reminders sets them for your entire Organization. After Appointment Reminders are setup, Staff can enable or disable reminders at a Client level. You can setup one or all of the reminders below:
- Email Reminders - Free
- Phone Reminders - $0.07** per minute in the United States.
- Text Reminders - $0.07** per text message segment in the United States to send the Reminder and $0.07 per text message Response (Confirmed, Cancelled, Reschedule).
NOTE: A text message segment is 160 characters. If your message is greater than 160 characters, it will count as two out going text message segments. Learn more below.
** $0.07 Text and Phone Reminders is the three month Introductory Rate. As of 6/9/2021, Text and Phone Reminders will be $0.10 per message segment/minute.
Additionally, if you choose to use Text and/or Phone Reminders you will be able to do the following:
- Receive Client Appointment Responses - After a Client responds to the Appointment Reminder (Confirm, Cancel, or Reschedule), ShareNote Community will log that response as an updated Client Appointment Status.
- Get Staff Appointment Status Notifications - Once a Client has responded to an Appointment Reminder, Staff assigned to the Appointment will be able to view the Client Response in the Client's Reminder Logs.
Appointment Reminder FAQs
- ShareNote Community will attempt to resend an Appointment Reminder a maximum of two times. If the Client is not initially reached, ShareNote Community will retry an hour later.
- If you use both Phone and/or Text Reminders, once a User is reached and has input a response (Confirm, Cancel, Reschedule), ShareNote Community will stop trying to reach the Client. This way the Client doesn't get a text after confirming via phone or vice versa.