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Re-Setup DUO on New Mobile Phone (ShareNote)


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  Permissions: Must be EPCS Coordinator.

If you get a new phone, you will need re-setup DUO Two Factor Authentication on it. In order to do this, you must already be a ShareNote Community ePrescriber setup in DoseSpot. 

 

Access DoseSpot Admin Console

  1. Go to https://pss.dosespot.com/admin
  2. Enter your Email Address and Password to log in.

    Note: Click Forgot Password link if you forgot or need to reset your Password.

 

Resend DUO TFA Setup Text

  1. Scroll down to Clinicians section at bottom of page.
  2. Click Edit link for appropriate Staff Member.

    2020-12-09_10-13-52.png

  3. Scroll down to TFA Authentication section at the bottom right of the page.
  4. Click Re-send DUO Mobile button.
    Screen_Shot_2020-12-08_at_8.13.02_AM.png

  5. In Send DUO Mobile Activation window, ensure Send DUO app download link and Send DUO activation link are selected.
  6. If the Prescriber's mobile number is different than what was originally entered, enter Prescriber's new mobile number - This is where the download and activation link will be sent. 

    2020-12-09_10-14-26.png

  7. Click Send. Text will be sent to Prescriber's mobile number. 
  8. The Prescriber should follow the directions in the texts to get the DUO Two-Factor Authentication App set up appropriately.

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Download Duo Mobile App

  1. You will receive two text messages from DUO Mobile.
  2. Click DUO Mobile App download link from the first text.
  3. Follow prompts on your phone to download and install app.
  4. Click the link in the second text once the DUO Mobile App is downloaded and installed.
  5. DoseSpot will now be listed in the DUO Mobile app.
  6. Your TFA code is the six-digit number sequence listed.

    Note: The Refresh arrow will generate a new code. You will need to generate a new code every time you are prompted to enter the TFA Code in the DoseSpot application.

Login to DoseSpot

  1. The TFA Activation window will display back in the DoseSpot Application web browser.
  2. Your Reference Number should pre-populate.
  3. Input the TFA Code found in DUO Mobile app.
  4. Input your PIN.
  5. Click Save.

You are now able to electronically prescribe Controlled Substances in ShareNote Community and DoseSpot.

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